Existing Bulk Domestic Users Wanting to Change Supplier
Following the conclusion of the Competition Commission’s investigation into the domestic bulk LPG market on the 29 June 2006 and the subsequent making of two Orders implementing the competition Commission’s remedies, customers who use LPG for domestic heating and cooking should find it easier to switch suppliers at the end of their contract period.
Customers can switch suppliers without changing the bulk tank and service pipework. In effect the incoming supplier will buy the tank from the outgoing supplier (subject to survey approval);
Click here to see how you could change your supplier in three easy steps.
Click here to register with us.
Following the conclusion of the Competition Commission’s investigation into the domestic bulk LPG market on the 29 June 2006 and the subsequent making of two Orders implementing the competition Commission’s remedies, customers who use LPG for domestic heating and cooking should find it easier to switch suppliers at the end of their contract period.
Customers can switch suppliers without changing the bulk tank and service pipework. In effect the incoming supplier will buy the tank from the outgoing supplier (subject to survey approval);
- the outgoing supplier cannot charge the customer any fees for switching to a new supplier;
- the outgoing supplier is obliged to confirm the contractual status of the switching customer within seven days;
- a time limit for the switching process of 28 (a maximum of 42) calendar days from the time the existing supplier receives notice of the customer’s wish to terminate;
- supply agreements or contracts to have an exclusivity period of no more than two years, from the date of signing.
- until the transfer is complete the existing supplier shall deal with any requests for emergency response.
Click here to see how you could change your supplier in three easy steps.
Click here to register with us.
